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Frequently asked questions (FAQ)

Find answers to your questions below. For the full list of FAQs and guides, visit our Customer Support Hub.

Customer Support Hub
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Sapher Shield is an online safety and fraud protection tool that keeps your personal information secure from scams and phishing attempts, by recognising and warning of potential malicious content.

Our Identity

At Sapher, we are driven by a singular mission: to protect.
Sapher Shield was created to safeguard anyone from the ever-growing menace of cyber threats. Our dedication to this cause defines every aspect of our work and shapes our commitment to providing protection.

How it all started

Inspired by personal encounters with phishing scams and online fraud, our founders recognised the urgent need to protect users at the source of engagement—the individual.

Channelling their expertise to create a solution that shields users from these dangers right from the outset. Sapher Shield emerged as a beacon of trust, offering a simple yet robust defense mechanism against online threats.

While many companies focus on addressing vulnerabilities within networks, telcos, and banks, we recognise that the most critical point of protection is where users engage online. Unlike other products and services, Sapher Shield proactively offers real-time protection that begins with the individual.

By safeguarding users from the moment they interact with the digital world, Sapher Shield ensures that personal information remains secure and users can browse, shop, and engage online with confidence.

Australians lose over $3 billion to scams annually. With the rising threat of scams and phishing attempts, it’s crucial to safeguard your personal information. Sapher Shield serves as a reliable tool to keep your digital footprint secure and prevent unauthorised access to your accounts.

By proactively monitoring for suspicious activities and offering real-time protection against scams and fraudulent activities, Sapher Shield provides you peace of mind in today’s digital landscape.

Sapher Shield is a browser extension that works quietly in the background as a connection between the browser and the websites the user visits. With Sapher Shield, every click and webpage visit is instantly scrutinised and suspicious activity will result in an alert or block. This is made possible by smart algorithms and a large database of verification records.

Our proactive approach and ongoing monitoring give continuous defence, even against newly developed cyber threats such as zero-day scams and phishing activities.

Antivirus software and Sapher Shield are targeting different things. To protect yourself against malware or viruses on your laptop you could use antivirus software. Unlike traditional antivirus software however, Sapher Shield doesn’t wait for threats to strike, but targets zero-day scams and phishing activities. Our vigilant scanning protocol, using unknown or lesser-known security vulnerabilities, quickly identifies and alerts users to any malicious content, ensuring proactive threat mitigation on every page they visit.

Simply make sure you open suspicious links in your web browser where Sapher Shield has been installed.
If the link has been received elsewhere, simply copy the link and paste/open it on your web browser which uses Sapher Shield protection.

Sapher Shield works seamlessly with Chrome, Safari, and Firefox on desktop. The Sapher Shield web extension is currently only available on desktop.

To stay protected, only use browsers where Sapher is supported and installed. Installing Sapher Shield on one browser does not make it automatically installed on all your browsers.

If you happen to be using a different browser, kindly inform us, and we will explore the possibility of including it in our future!

Ad blockers are software tools designed to prevent ads from being displayed on websites, including pop-ups, banners, videos, and other types of marketing that can interrupt your browsing experience. Content blockers on the other hand, encompass a wider range of software that not only blocks ads but also other elements like tracking scripts, social media widgets, and website analytics tools that can impact page loading speed and pose privacy and security risks.

In contrast, Sapher Shield evaluates the safety of websites you visit in real-time by assigning a trust rating. Utilising intelligent algorithms and a database of verification records to identify any suspicious activities on the site, Sapher Shield provides instant protection against evolving cyber threats.

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